Customer Success Lead (80-100K) Thai only

We are looking for an energetic Customer Success Lead to help and support the business. As part of company , you will be responsible for interacting directly with customers to resolve issues, answer questions, and provide support. You will be working with a close-knit team of talented professionals, supporting company goals and driving growth. Position : Customer Success Lead FINTech company : Responsibilities : Providing customers with product training or support during their subscription term Listening to customers needs and providing solutions that meet those needs Identifying potential problems with customers accounts and communicating with them to resolve issues Coordinating with other teams such as engineering, marketing, and sales to ensure that customers needs are met Liaising with internal operations and compliance teams to process the customers registration application and the completion of relevant checks Interacting with customers via phone calls, emails, web chats, or text messages to answer questions about products or services Helping customers make informed decisions about their purchases by providing information about pricing, terms and conditions, and other details about products or service Requirements : Bachelors degree in Business Administration, Marketing, Communication, Information Technology, or a related field Minimum 7-8 years of work experience in Customer Service-related roles with proven success in its initiatives and outcomes Proficient in Thai and English Proficient in MS Office and Google Workspace Ability to prioritize work Strong communication skills Friendly, charming, and personable characteristics/mannerism