Mgr, Solutions Engineering

At [компания], we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse [компания] community where each individual can thrive. At [компания], we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse [компания] community where each individual can thrive. This role is responsible for managing all aspects of the Solutions Engineering team within the [компания] Tech vertical with focus on technical sales. You will be responsible for establishing objectives and work plans and delegate assignments to the team. You will also be held responsible for ensuring that the SE organization is fit for purpose to meet [компания] company goals. What you'll do Responsible for upholding [компания]’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies. Manage the SE team including conducting performance evaluations, approving paid time-off, assigning or delegating work, providing on-the-job training, giving guidance to staff, conducting performance improvement plans, taking disciplinary action, and interviewing candidates for open positions. Define core FY objectives, strategy and priorities for Engineers for the assigned SE Team. Partner with management to define headcounts quarterly and yearly ensuring the SE organization is scalable to meet and exceed goals and objectives. Manage candidate recruitments in collaboration with HR. Organizational Effectiveness – may include but not limited to the following: Communication – ensure effective communication and create an environment of teamwork and cooperation with your department and the rest of the organization Develop and organize SE organization to meet/exceed goals. This includes both technical and professional development. Develop and maintain an effective SE partner plan (PS, support, Marketing, PM etc.) Strategic Planning – may include but not limited to the following: Scale the SE organization to best meet/exceed objectives Develop SE retention, recognition, compensation and career planning Develop SE skills assessment and job planning Ensure SE team is customer focused – may include but not limited to the following: Drive Product Requirements and Business Units Identify consistent market trends and communicate to PM, PD, etc. Ensure customer success Drive Customer Support awareness through a transparent escalation plan Customer/Partner management Manage post-sales issues and escalation with support team engage Present [компания] strategy, solution messaging and roadmap Demonstrate ability to understand customer requirement and challenges and present related [компания] solutions Business analyze and strategy Identify and communicate market trends to the Sales and SE organization Identify and analyze the competition Provide product feasibility analysis in support of sales efforts with sales representatives Perform other related duties as assigned. What you'll need BS or BA degree required or relevant work experience A number of years' experience managing technical SEs in a management role Thorough understanding of networking technologies and applications delivery Strong interpersonal and presentation skills with the ability to articulate complex technologies Self-motivated and have the ability to persuade direct reports and others outside the organization Demonstrated ability to effectively communicate with all levels within an organization #LI-EM1 #LI-Remote The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. The annual base pay for this position is: $207,000.00 - $310,400.00 [компания] maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect [компания]’s differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about [компания]’s benefits can be found at the following link: https://www.[компания].com/company/careers/benefits . [компания] reserves the right to change or terminate any benefit plan without notice. Please note that [компания] only contacts candidates through [компания] email address (ending with @[компания].com) or auto email notification from Workday (ending with [компания].com or @myworkday.com ) . Equal Employment Opportunity It is the policy of [компания] to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. [компания] offers a variety of reasonable accommodations for candidates . Requesting an accommodation is completely voluntary. [компания] will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@[компания].com .