OTC Service Delivery Operations Manager (Generic)

KEY RESPONSIBILITIES: Responsible for running a global operations team in alignment with client expectations as well as supporting company Account level deliverables Owns operational result delivery for Global Invoicing & Adjustments Leadership to include all aspects of team management and development, metrics, and quality optimization and the drive to retain a highly motivated and engaged team Owns completeness of desktop procedures - ensures that procedures are always up to date and are being adhered to Provide consistency across service teams in the delivery of global process specific services, ensuring processes and procedures are implemented and maintained Act as the key relationship point for the company with its client in respect of Invoicing and Adjustments activities - maintain strong partnership with the client TO QUALIFY: Must be a graduate of any 4-year course With a minimum of 5 years leadership experience Must have at least 10 years background in Operational Management, finance and accounting (preferably OTC experiences such as billings and credit management) Experience in Project Management and Lean Six Sigma Certification is preferred