IT System and Project Manager - HKD 50K/month

Manage end-to-end IT helpdesk operations as a sole IT owner, oversee IT project change management, and deliver digital and AI-driven improvements to optimize service efficiency, streamline workflows, and align IT with business objectives. Key Responsibilities - Handle daily IT helpdesk operations, resolve hardware, software, network and application issues, and ensure timely ticket closure for all users. - Plan and implement IT system changes, upgrades and deployments, follow change control processes, reduce disruption and manage risks. - Independently run all helpdesk functions, build SOPs, and improve support efficiency and user experience. - Maintain IT assets, software licenses and vendor partnerships to ensure stable service delivery. - Apply AI and new technologies to upgrade helpdesk tools and change management processes. - Ensure data security, disaster recovery and business compliance in all IT operations. - Support and train staff on IT systems and new tools to drive smooth adoption. - Collaborate with management and cross‑functional teams to align IT plans with business needs. Requirements - Bachelor's degree in IT, Computer Science or related field. - 5+ years of IT operations experience, manufacturing or retail background preferred. - Knowledge or strong interest in AI and digital transformation. - Practical skills in network, cybersecurity, ERP and cloud services. - Strong problem‑solving, project management and communication skills. - Ability to work independently and manage multiple tasks efficiently. - Fluent in English; Cantonese and Mandarin are pluses.