Customer support - Team Leader(Voice process)
Коротко
Oversees day-to-day team operations, handles escalations, monitors performance metrics, and coaches team members in a voice process environment. · Needs: 2+ years handling a team; night shift experience; located in Hyderabad
Описание от работодателя
Roles & Responsibilities:
Oversee day-to-day teams operation and performance.
Handling Escalations properly.
Monitor team performance and report on metrics.
Do regular performance evaluation.
Create a motivating work environment and atmosphere.
Develop a well-designed and motivating evaluation program.
Communicate with teams about their performance.
Motivate team members.
Discover training needs and provide coaching.
Must Have
Should have at least 2 years of experience in handling team.
Sales experience would be an added advantage.
Should have experience for working in night shifts.
Excellent Verbal and Written communication skills.
Proven ability to work under pressure and deal with ambiguity.
This Job is Located in Hyderabad, Telangana.