Sky 360-Investment RM-Sky Channel-Product Manager
Коротко
Responds to Freshdesk tickets, makes outbound calls for NPS and document requirements, manages KPIs (CSAT, FRT, ticket count, AHT), and raises Jira tickets for
Описание от работодателя
JD – Investment RM
Reply to tickets received on Freshdesk from say.hello@kotak.com
Make outbound calls to customers for NPS
Make outbound calls to customers for any document requirement / clarification
Manage their KPIS like CSAT, FRT, count of tickets, AHT etc
Raise Jira Tickets to internal teams like Tech / Product etc on customer cases requiring intervention.