Head of IT Operations

About Softprom Softprom is a value-added IT distributor founded in 1999 and headquartered in Vienna. For 27 years, the company has operated across Central and Eastern Europe, the Caucasus, and Central Asia — today spanning 33 countries, with a team of 150+ professionals, 120+ global technology vendors, and 1,200+ IT solutions across five practices: cybersecurity, cloud services, IT infrastructure, security systems, and CAD & graphics. About the Role We are looking for an experienced Head of IT Operations to take full operational ownership of the company's internal IT infrastructure. You will be responsible for the smooth running of IT services for a distributed team across 14+ countries, will manage our IT administrators, and will drive the development of our internal IT processes. Responsibilities Own operational management of the company's internal IT infrastructure Lead the team of IT administrators (assign tasks, oversee execution, support team growth) Ensure the uninterrupted operation of corporate services and systems for 100+ employees across 14 countries Organize and manage IT support for end users Manage corporate accounts: Google Workspace, Ringostat, HubSpot, NetSuite Oversee employee onboarding and offboarding (equipment, account, and access setup) Manage IT assets (equipment, licenses, subscriptions) Develop and maintain IT policies and procedures Monitor and ensure the availability of internal services Plan the IT operations budget and optimize costs Collaborate with the CIO on strategic IT initiatives Work with the Information Security Manager on the rollout of security policies Requirements 3+ years of experience in IT operations or system administration 2+ years of experience managing an IT team Administration-level experience with Linux and Windows Strong knowledge of Google Workspace Experience working with ERP/CRM systems Experience with cloud platforms (AWS, GCP, or Azure) Experience managing IT assets and licenses Understanding of networking technologies, VPN, DNS, and core information security principles Experience building or improving IT processes English — Upper-Intermediate level or higher Independent, proactive, and able to work autonomously in a remote environment Nice to Have Administration-level knowledge of AWS services Experience implementing ITSM systems (Jira Service Management, Freshservice, etc.) Certifications: ITIL, AWS Cloud Practitioner, Google Workspace Admin What We Offer A remote role (office visits only when required by specific tasks) The opportunity to work in a technology company with an international team The chance to build IT operations and shape processes from the ground up Professional development and access to leading vendor technologies