Chat support Specialist with German and English - Varna, Bulgaria

{"sections": {"companyDescription": {"title": "Company Description", "text": " For more than 37 years, Sutherland has been a global leader in Customer Experience Management (CXM). As a pioneer in automation and innovative customer solutions, we deliver exceptional service on behalf of our clients worldwide. With operations in 60 countries and a presence in Bulgaria since 2008, our diverse team of more than 2,000 professionals supports customers in 17 different languages from Sofia, Varna, Burgas, and remote locations. We also support candidates who wish to relocate to Varna from other cities for this position. "}, "jobDescription": {"title": "Job Description", "text": " Your Next Exciting Career Opportunity \nAs a Customer Support Specialist (German & English), you will play a key role in supporting our customers. You will be their first point of contact, assisting them via chat and email with professionalism, empathy, and a customer-focused approach. This is primarily a non-voice project, with occasional outbound callbacks if required. Your Responsibilities \nHandle customer inquiries primarily via chat and email \nAccurately document all customer interactions and cases in the CRM system \nFollow communication guidelines and internal processes \nEscalate complex or sensitive cases to the appropriate teams while maintaining communication with customers \nWork efficiently across multiple systems and applications simultaneously "}, "qualifications": {"title": "Qualifications", "text": " Your Profile \n Native-level German (C1–C2) and good English skills (minimum B2) \nExcellent written and verbal communication skills \nStrong computer literacy and technical aptitude \nDetail-oriented, reliable, and well-organized \nPrevious customer service or customer-facing experience is an advantage Highschool education or above "}, "additionalInformation": {"title": "Additional Information", "text": " What We Offer \nWorking hours: Monday–Friday 08.00am -11.00pm \nHighly attractive salary and long-term job security with a permanent employment contract \nWork from our office in Varna \n21 days of paid annual leave \nAdditional health and life insurance \nMeal vouchers \nEmployee recognition programs \nComprehensive onboarding and continuous training \nClear career paths and internal growth opportunities \nA modern and comfortable working environment with cozy break areas \nRelocation support for candidates moving to Varna from other cities "}}}