Digital Sales Representative

This role consists of managing a defined group of existing customers, building relationships with them, keeping retention and upselling additional software through remote selling. This is a fast-paced role and the ability to prioritise and organise is key to succeeding. Responsibilities Customer Relationship Management Manage and maintain relationships with approximately 300 volume customers. Respond promptly to customer enquiries and requests, ensuring high levels of customer satisfaction. Sales Management Upsell functionality to your assigned customers. Respond to inbound enquiries and marketing campaigns to increase customer spend. Account Planning and Strategy Develop medium to long-term sales plans to grow the customer base. Prepare and present sales forecasts and performance reports to senior management. Problem Resolution Address and resolve customer issues promptly, ensuring high-quality customer service. Liaise with internal departments to ensure customer needs are met effectively and efficiently. Sales Administration Maintain accurate records of customer interactions and sales activities. Prepare sales artifacts and quotations throughout the sales process. Ensure forecasting accuracy and manage pipeline through CRM use. Manage and orchestrate the customer enquiries inbox. Skills, Knowledge & Expertise Qualifications Previous experience in a sales role is essential. Excellent communication and interpersonal skills. Strong organisational and time management abilities. Proficiency in CRM software and Microsoft Office Suite. Skills and Competencies Customer-focused with a strong commitment to delivering exceptional service. Ability to work collaboratively with cross-functional teams. Proactive and self-motivated with a drive to achieve sales targets. Strong problem-solving skills and attention to detail.