IT Specialist

Responsibilities: Installs, configures and maintains all computers, laptops, printers and office IT equipment. Installs and maintains Windows operating systems and required business applications. Manages the company's Local Area Network (LAN), Wireless Network and Internet connectivity. Configures and maintains VPN connections for secure remote access. Monitors network performance and resolves connectivity issues. Installs and maintains VoIP telephony systems and call center infrastructure. Supports CRM platforms, dialer systems and other call center software. Performs installation, maintenance and troubleshooting of routers, switches, firewalls and network devices. Creates and manages user accounts, permissions and access rights. Ensures company data security and implements cybersecurity best practices. Performs regular backup procedures and disaster recovery planning. Monitors antivirus and endpoint protection systems. Provides first and second level IT support to employees. Coordinates with external IT vendors and internet service providers when necessary. Maintains inventory of all IT assets and licenses. Ensures uninterrupted operation of all IT systems required for daily business. Assists in the setup of new workstations for newly hired employees. Prepares technical documentation and reports when required. Performs preventive maintenance of all IT equipment. Performs any other duties assigned by Management. Responsibilities: Experience with Windows operating systems Knowledge of Local Area Network (LAN) management Understanding of VPN connections Experience with network performance monitoring Knowledge of VoIP telephony systems Familiarity with CRM platforms Experience with routers, switches, and firewalls Understanding of cybersecurity best practices Experience with antivirus and endpoint protection systems Ability to provide first and second level IT support