Customer Success Associate

Job Description Execute support operations under the customer success team including Respond to merchants inquiries promptly and positively via communication channels, ensuring SLA standards are met, including occasional support outside regular hours. Escalate cases to relevant teams and follow up with merchants on solutions. Process merchant activations and manage working fi les to ensure accuracy. Oversee and execute merchant onboarding for a smooth experience. Assist in developing CRM tools to enhance support quality and maintain top-tier service. Execute the Customer Success teams strategy to achieve goals efficiently. Inform merchants about updates, features, issues, and feedback, sharing insights with other teams. Qualification Energetic and eager to take on new challenges Strong communication skills in Thai and English Proficient in MS Office and Google Workspace Ability to prioritize tasks and take accountability for projects Friendly, approachable, and personable demeanor