Inside Sales Support

Responsibility: Sales Performance Enhancement: Collaborate with Account Managers (AM) to drive sales performance. Pipeline Management: Track and support opportunity pipelines, including gathering feedback on sample orders and quotations. Administrative Support: Perform administrative tasks to assist Account Managers. Forecasting: Enter forecast data accurately. Documentation Management: Handle customer documents and respond to Requests for Information (RFIs). Sales Contracts: Enter, monitor, and modify sales contracts and price agreements, including consignment agreements and inventory tracking. Customer Communication: Manage customer notifications effectively. Overdue Management: Proactively manage overdue payments to support cash flow, resolve dispute cases, and handle order blocks due to overdue payments or credit limit issues. Prepayment Handling: Manage prepayment orders with customers after 10 days. Invoice Processing: Handle invoice cancellations and corrections. Credit/Debit Notes: Request and approve credit and debit notes, including returns. Customer Data Maintenance: Maintain and update customer master data.