Lead Support Analyst (Observability/SRE)

Lead Support Analyst (Observability / SRE) We are seeking a senior Lead Support Analyst to join a Shared Services team responsible for monitoring, observability, and site reliability engineering (SRE) operations across critical systems. This is a hands-on role focused on ensuring platform reliability, performance, and availability while also providing guidance to junior team members. Key Responsibilities Support monitoring, observability, and SRE operations for critical production systems Build and maintain dashboards, alerts, and monitoring solutions using Grafana, Prometheus, Elasticsearch, and related tools Troubleshoot Linux environments and investigate system performance issues Collaborate with engineering, infrastructure, and application teams to improve system stability and resilience Participate in incident management, on-call support, and continuous improvement initiatives Mentor and support junior team members Requirements 8+ years of experience in SRE, Production Support, Monitoring Engineering, or related areas Strong hands-on experience with Grafana and observability/monitoring platforms Experience with Prometheus, Elasticsearch/Kibana, or similar technologies Solid Linux administration and troubleshooting skills Proficiency in Python OR Golang, and Shell scripting. Strong understanding of system reliability, incident management, and monitoring best practices Excellent communication skills in English Preferred Experience in banking, financial services, or large enterprise environments Exposure to ITRS Geneos, Victoria Metrics, Ansible, or CI/CD tools Experience mentoring or guiding junior engineers