Customer Support Representative

About the Company At Jump Labs we build products in data-retrieval and entertainment domains. We have subscription based services. We’re profitable, fully independent in terms of funding, and have an employee-friendly high-ownership culture. About the Role We’re looking for a Customer Support Representative with excellent communication and de-escalation skills, and a high English level. Your main tasks will be to respond to customers' complaints and solve their problems. We have our own internal CRM for tickets and refunds processing. Requirements - Strong communication and conflict resolving skills - Steadiness to a monotonous work - Willingness to solve a problem once it occurs, both in terms of helping a customer and improving your team's working process - English C1 Work Conditions - Fully remote - Corporate devices - Paid Udemy courses - Unlimited PTO policy