Helpdesk/Customer Service administrator - HKEX 23k

Position: Helpdesk/Customer Service administrator Responsibilities: Job Highlights Identifying customer needs and update into ticket systems. Monitor and review the assigned tickets and update to Management teams. Handle incoming service requests, incidents(problems) via phone, in person, remote control or email, ticket systems, etc. Record calls into the call logging system Follow up the tickets status and coordinate with on-site support teams. Inventory update and record. Perform ad hoc IT support duties as assign. Requirements: Immediate Available is an advantage Strong communication skills are required Good team player(Good team leader to drive motivation and skill up the team) Basic/relevant IT knowledge Proactive, Independent, and able to work under pressure Academics: Good command of written and spoken English and Chinese are advanced. Option - Putonghua is an advantage. Option - Strong language skill is an advantage