Senior Journey Transformation Analyst
Коротко
Maps client and operational journeys, quantifies friction costs, builds improvement cases, owns delivery to live results, maintains roadmaps and backlogs.
Описание от работодателя
You will map client and operational journeys, identify root causes of friction, and quantify their cost and impact. You will build evidence-based improvement cases, translate them into requirements and user stories, and own delivery through live results. You will measure sustained outcomes, maintain roadmaps and backlogs, and work with data, finance, operational, and delivery stakeholders.