Quality Assurance (Workplace) - Workplace Service Dev Analyst

Responsibilities: Manage process audits from a quality perspective to ensure the quality systems are being implemented consistently and effectively. Implementing the basic quality and continuous improvement framework for the processes based on Six Sigma Design, develop and implement quality framework covering all the services rendered Work within Key Customer Group and the appropriate teams to drive the continuous improvement agenda in the end to end process. Conduct regular brainstorming sessions in the team to identify the process gaps and work towards resolution. Oversee the implementation of quality related initiatives, and ensure quality measures are aligned with overall business objectives Facilitate process audits from a quality perspective to ensure that the quality systems are being implemented consistently, effectively and identify corrective action Support in tracking the performance against program objectives and implementing improvement initiatives to achieve the objectives Should continuously learn the process to keep updated about the changes that helps during the audits. Establish Monthly reporting for all metrics and publish the dashboard to supervisor and respective managers. Qualifications: Graduate of any Bachelor’s Degree course Must have at least 2-3 years experience in Quality Audit Excellent written and oral communication skills