Operations Manager / COO

About Us We are an international iGaming company operating globally since 2020. We continue to grow actively and are looking for a COO / Operations Manager to lead the operational side of our product. The ideal candidate has hands-on experience in the industry, is organized and motivated, and wants to grow with the product. We offer a pleasant atmosphere, opportunities for growth, competitive compensation and bonuses. What you will do: Ensure smooth operation of all operational processes of the product Manage the product's operations on the platform side: back office, configurations, and work with the platform provider Coordinate work between teams (CRM, Payments, Risk/Anti-fraud, Support, Marketing, Tech) Optimize processes to increase efficiency and reduce costs Set goals and KPIs for teams and monitor their achievement Analyze key metrics and data for decision-making Take part in developing the operational strategy and adapt it to market trends Participate in launching new brands, markets, and product features Manage operational risks Build relationships with partners and providers Requirements: Experience at Parimatch and/or in other projects on the GR8 Tech platform is a must 3+ years in the Gambling industry in an operations role (Operations Manager, Head of Operations, Head of Casino/Sportsbook, COO, or similar) Deep understanding of the gambling product's structure: casino, sportsbook, payments, CRM, risk, support Hands-on experience with the back office and platform-side operational processes Strong skills in business process documentation and task management Experience launching a product or brand in a new market and hitting KPIs is a big plus Understanding of digital marketing channels and affiliate programs Data-driven approach: able to analyze metrics and make decisions based on them English: B2+ Additional languages are a plus Soft skills: Clear communication Problem-solving and critical thinking Adaptability Teamwork Time management What we offer: Remote work Flexible working hours Competitive salary paid on time Friendly and proactive team No bureaucracy, unnecessary reports, or calls 20 days of paid leave, 5 sick days; public holidays are days off