Jr Customer Success Associate

TO GET TIMELY UPDATES ON JOB OPENINGS, FEEL FREE TO JOIN OUR COMMUNITY @ https://www.industryacademiacommunity.com (4L+ MEMBERS FROM 35+ COUNTRIES) Job Overview: Looking for a Jr. Customer Success Associate with 1 - 2 yrs of strong experience in a client management, customer success, support or account management role at a financial services/technology company (ie FactSet, MSCI, Enfusion, S&P, etc). They should have the ability to manage multiple projects and work collaboratively. They are someone who is staying in Mumbai and can join immediately or having notice period of less than 30 days. Responsibilities: 1. Answering day to day client queries and providing creative solutions 2. Working on large-scale project that optimizes their clients workflows 3. Training clients on their platform 4. Helping to improve client documentation, writing help articles, or creating how-to videos 5. Becoming an expert on their platform Mandatory Requirement: 1. Strong understanding of investment management workflows and operations 2. Client-facing experience 3. Excellent writing and verbal communication skills Eligibility Criteria: Bachelor's or master's in finance or Applied Statistics & Analytics Timings: 05:30 am to 02:30 pm(Hybrid) Job Location: Mumbai Note: To accomplish our vision, our Flagship Event ' IAC VISION 2030 ' would provide employment and career opportunities for millions of job-ready interns, freshers and professionals in our Industry Academia Community (IAC). By submitting your application you accept the Terms and Conditions.