CUSTOMER SUCCESS MANAGER

HIRING POSITION: CUSTOMER SUCCESS MANAGER WORKING CONDITION: ON-SITE  LOCATION: BANGKOK _______________________________________________________________________________________ Our client is a significant player in the telecommunications industry, providing mobile and fixed-line telecommunication services to customers in Thailand. Headquartered in Bangkok, it is recognized as one of the major mobile operators in the country. Offering a range of services including 2G, 3G, 4G, and 5G mobile services, as well as digital services such as e-commerce and mobile payment services, this company is dedicated to meeting the diverse needs of its customers. As a subsidiary of a larger telecommunications company, our client has established itself as an important player in the Thai telecommunications industry with a broad international reach and influence. With a strong focus on delivering quality services and innovative digital offerings, this company has earned a reputation as a trusted name in the world of Thai telecommunications. Responsibilities : Build and maintain customer royalty and develop long-term relationships with customer Business Decision Makers (BDMs) and IT Decision Makers (ITDMs) Act as a technical advisory point of contact for the assigned customers. Build and develop the customer success and engagement plan to drive the services adoption, increase the services customer usage and retain the customer services. Orchestrate and deliver the technical workshop and provide regular technical update and training to accelerate customer adoption. Provide customer consultant and guidance to use Microsoft EA support for Azure and M365 EA customers. Represent the voice of customer, analyze customers needs and develop engage plan with support team to ensure customer satisfaction, positive experience. Qualifications : Bachelors degree in Business Administration, Marketing, Communication, Information Technology, or a related field Minimum 5-8 years of work experience in Customer Service-related roles with proven success in its initiatives and outcomes Proficient in Thai and English Proficient in Microsoft Office and Google Workspace Ability to prioritize work Strong communication skills Friendly, charming, and personable characteristics/mannerism