Support Engineer

All positions Support Engineer Apply for this job Key qualifications 2+ years of experience in a Support Engineer, Technical Support, or similar role Strong analytical skills and ability to investigate both technical and business-related issues Familiarity with monitoring tools and incident tracking systems Experience writing clear and structured tickets/tasks for product and engineering teams Solid communication skills in English and Russian (verbal and written, minimum Intermediate) Proactive, detail-oriented, and customer-focused mindset Additional skills (nice to have) Background in fintech, mobile apps, or SaaS products Hands-on experience with cloud platforms (Azure preferred) Knowledge of SQL or other querying tools for root-cause analysis Experience working with ticketing systems (e.g., Zendesk, JIRA) Ability to prepare documentation and internal knowledge base articles Responsibilities and scope Provide technical support to the Customer Support team by investigating reported issues Analyze and reproduce errors (both business logic and technical) Create clear and actionable tasks for development and product teams Monitor system dashboards and proactively identify potential incidents Track open issues, escalate when needed, and ensure timely resolution Collaborate closely with Customer Support, Product, and Engineering to improve processes and product quality Contribute to documentation and continuous improvement of support workflows What we offer Full-time or part-time position Salary range $2000 – $3000 Gross Flexible vacation policy Full remote Opportunity to work in a diverse, mission-driven, and fast-growing fintech company Career growth potential Interested?