FSO Engineer / Desktop Support Engineer (Band 2)

Job Description – FSO Engineer / Desktop Support Engineer (Band 2) Position FSO Engineer / Desktop Support Engineer (Band 2) Location Tilburg Start Date 1 July 2026 Employment Type Onsite Support Role Role Overview We are seeking a dedicated Band 2 FSO Engineer/Desktop Support Engineer for our client site in Tilburg, Netherlands. The ideal candidate must have a minimum of 2 years' onsite desktop support experience and basic networking knowledge. The engineer will provide day-to-day onsite and remote desktop support, troubleshoot hardware/software issues, manage incidents through a ticketing system, and ensure high levels of customer support and operational consistency. Candidates must be able to communicate effectively in both English and Dutch/local language. Key Responsibilities Provide first and second-line technical support for end users. Troubleshoot and resolve hardware, software, printer, and application issues. Provide onsite and remote desktop support services. Log, track, update, and resolve incidents within the ticketing system. Support Windows operating systems and Microsoft Office applications. Install, configure, upgrade, and troubleshoot desktops, laptops, and peripherals. Perform break-fix support and preventative maintenance activities. Support network connectivity troubleshooting and basic networking issues. Work with third-party vendors to resolve complex technical problems. Support mobile devices including iOS and Android. Provide support for Apple/Mac users where required. Escalate unresolved issues appropriately to supervisors or higher support teams. Maintain SLA compliance and provide timely status updates to users. Support IT-related projects and after-hours activities when required. Technical Skills & Experience Required Experience Minimum 2+ years of onsite desktop support experience. Experience using ITSM/ticketing tools. Experience supporting enterprise users in a corporate environment. Basic networking knowledge and troubleshooting experience. Required Technical Skills Windows 7, Windows 8.1, Windows 10 support Microsoft Office 365 Active Directory and Group Policies (GPO) Desktop/laptop hardware troubleshooting Printer support and troubleshooting Cisco Jabber support Mobile Device Management (iOS & Android) Enterprise antivirus and encryption solutions Basic Mac OS support Network connectivity troubleshooting Certifications (Preferred) CompTIA A+ Microsoft Certified Professional (MCP) or equivalent Education Bachelor's Degree in Computer Science, Information Technology, or related field preferred. Soft Skills Strong analytical and troubleshooting abilities Excellent communication and customer service skills Ability to multitask and prioritize effectively Strong documentation and reporting skills Team-oriented with the ability to work independently Flexible and adaptable in fast-paced environments Willingness to work after-hours or weekends when required Language Requirements English (Required) Dutch / Local language (Required) Additional Information Dedicated onsite support role Networking experience is advantageous Immediate availability or short notice preferred Candidate must be eligible to work in the Netherlands