Operations Manager

WE ARE HIRING: Operations Manager Location: Colombo, Sri Lanka Employment Type: Full Time Industry: Shipping / Maritime Services / Logistics Role Overview We are seeking an experienced and results-driven Operations Manager to lead and oversee all shipping agency operational activities while ensuring safe, efficient, compliant, and cost-effective service delivery. The successful candidate will be responsible for vessel operations, operational planning, stakeholder management, service delivery, financial controls, reporting, team leadership, and continuous improvement initiatives. This role plays a critical part in ensuring operational excellence, customer satisfaction, revenue protection, and compliance with company and principal requirements while supporting the overall strategic objectives of the business. Key Responsibilities Strategic Leadership & Team Performance Management Lead and manage the Operations team to achieve departmental objectives and performance targets. Establish, monitor, and review departmental KPIs and operational performance metrics. Drive accountability through performance management, coaching, and regular operational reviews. Identify operational challenges and implement corrective actions to improve performance and efficiency. Promote a culture of collaboration, service excellence, and continuous improvement. Ensure resources are effectively deployed to meet operational and business requirements. Support organizational priorities through strong operational execution and performance management. Operational Management & Service Delivery Oversee all vessel agency operations and ensure seamless execution of shipping activities. Manage vessel attendance, documentation, port clearances, and operational coordination activities. Ensure timely preparation and submission of sailing summaries, operational reports, and management updates. Monitor service delivery standards and ensure operational activities are completed within agreed timelines. Coordinate closely with principals, authorities, customers, service providers, and internal departments. Ensure prompt resolution of operational issues and implement appropriate corrective actions. Maintain high standards of operational accuracy, professionalism, and compliance. Financial Control & Revenue Protection Review and oversee invoicing processes and operational financial documentation. Monitor transactions to minimize revenue leakage and billing discrepancies. Review and validate Proforma Disbursement Accounts (PDA) and Final Disbursement Accounts (FDA). Ensure effective cost control and financial accountability across operational activities. Identify financial risks and implement mitigation measures. Support profitability objectives through effective operational and commercial management. Ensure compliance with internal financial controls and approval processes. Compliance & Governance Ensure compliance with company policies, procedures, principal requirements, and regulatory obligations. Maintain complete and accurate operational records and documentation. Ensure all reports and submissions are completed within required deadlines. Monitor operational compliance and drive corrective actions where required. Support audits, reviews, governance assessments, and compliance initiatives. Promote ethical business conduct and adherence to operational standards. Customer, Principal & Stakeholder Management Build and maintain strong relationships with principals, customers, authorities, suppliers, and stakeholders. Act as the primary escalation point for critical operational matters. Resolve operational concerns and customer service issues promptly and professionally. Monitor service quality levels and implement initiatives to improve customer satisfaction. Ensure stakeholder expectations are consistently met or exceeded. Reporting & Operational Excellence Prepare and present operational performance reports to management. Monitor key operational indicators and recommend improvement opportunities. Analyze operational trends, performance gaps, risks, and service delivery issues. Develop and implement initiatives that improve operational efficiency and customer service. Drive innovation, best practices, and continuous improvement initiatives across the operations function. Ensure operational information is communicated accurately and on time. Perform additional duties assigned by management as required. Candidate Profile Bachelor's Degree in Maritime Studies, Shipping, Logistics, Supply Chain Management, Business Management , or a related field. Minimum 5–8 years of operational experience in Shipping, Maritime Services, Port Operations, Logistics, or a related industry. Minimum 3 years of experience in a managerial or supervisory role. Strong knowledge of vessel agency operations, shipping documentation, PDA/FDA processes, and port procedures. Excellent understanding of operational compliance, stakeholder management, and financial controls. Strong leadership and team management capabilities. Excellent communication and relationship management skills. Strong analytical, planning, and decision-making abilities. Ability to manage multiple priorities in a fast-paced operational environment. High levels of accountability, ownership, and professionalism. Strong problem-solving, risk management, and operational planning skills. Excellent reporting and operational management capabilities. Ready to take your career to new heights? We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! Our client is looking for a skilled individual to fill the role of Operations Manager . Apply now and see how you can be the perfect fit for this exclusive position! #InTalentAsia #CareerOpportunity #JobVacancy #OperationsManager #ShippingJobs #MaritimeCareers #PortOperations #LogisticsJobs #ShippingAgency #SupplyChainManagement #LeadershipCareers #ElevateYourCareer