L1/L2 Support Engineer

Nauchsoft , an international software development and IT consulting company, is looking for a full-time L1/L2 Support Engineer. We have been in the IT business for 37 years and continue growing. Currently, two work schedule options are available: Weekday Schedule (Full-time) Monday to Friday 8-hour workday with a 1-hour break Working hours aligned with the U.S. time zone, typically starting at 5:00 PM or 6:00 PM (local time). Rotating Shift Schedule (2-on / 2-off) Day 1: 10:00 AM – 10:00 PM Day 2: 10:00 PM – 10:00 AM (night shift) Followed by one recovery day after the night shift and two days off , after which the rotation repeats. Responsibilities: Create, update, and deactivate insurance agent and carrier accounts Manage user access, roles, licenses, and permissions across multiple platforms Perform onboarding and offboarding activities Handle password resets and account recovery Maintain accurate agent and carrier data across numerous systems Communicate with insurance carriers and third-party vendors to clarify requirements and resolve access issues Requirements: Fluent English (Intermediate+/B2 or higher), especially strong written communication Experience in administrative support, account administration, or access management High level of attention to detail and ability to work with large volumes of data Ability to work with many systems, websites, and platforms simultaneously Strong organizational skills and ability to follow procedures and instructions Comfortable communicating with external companies and stakeholders via email and ticketing systems The role is prospective and has been created in line with the company’s planned team expansion.