Capability Development - Sales Training Manager

Overall Purpose: The individual’s primary discipline as defined in the roles for Learning (Business Interlock, Instructional Design and Client Delivery Services) Responsibilities: Strategic Learning Initiative Planning & Implementation Confirm current state of business outcomes using the Capability Development Maturity model Define strategic learning and performance priorities that drive business value and innovation to enhance the client’s business, in at least one of three key areas Optimize learning operating costs (e.g. training hours delivered, development cycle times, training costs & days delivered) Improve workforce performance (e.g. speed to competency, average training hours completed/ in compliance, attrition % improvement) Improve business results (e.g. alignment to business through learning channels, improved ROI to learning events, customer satisfaction) Identify required analytics to complete the project (e.g. audience data, current demand for course, current/ average costs for delivery, curriculum output hours) Clearly define and document the project plan including milestones, deliverables and outcomes Gain client stakeholder agreement for the program Implement program and measure outcomes Communicate results to stakeholders and gain approval for submission of credential Skills Requirements: Must have at least 12 years of overall experience in a BPO sales training capacity and at least 5 years of experience in leadership Curriculum Planning - Expert Innovative Learning Solutions - Expert Learning Content Analysis - Expert Learning Content Design - Expert Learning Content Development - Expert Training Evaluation Strategy - Expert Training Needs Analysis – Expert