Key Account Manager – Strategic Infrastructure & Managed Services

Key Account Manager – Strategic Infrastructure & Managed Services Department: Commercial Division Reports To: Chief Commercial Officer (CCO) Location: Lagos, Nigeria Employment Type: Full-Time Grade: Senior Management Salary: ₦2,000,000 (Two Million Naira), net of tax Experience:  1 0 years Position Summary The Key Account Manager – Strategic Infrastructure & Managed Services is responsible for identifying, developing, and securing high-value business opportunities across the telecommunications, ICT, and enterprise sectors. The successful candidate will lead strategic sales initiatives, manage executive-level client relationships, negotiate complex commercial agreements, and deliver sustainable revenue growth by promoting managed services, enterprise connectivity, fibre infrastructure, cloud networking solutions, and digital transformation services. This role requires an accomplished business development professional with an extensive industry network, strong commercial acumen, and a proven track record of winning and managing multimillion-naira contracts. Key Responsibilities Business Development Identify, pursue, and secure strategic business opportunities across target markets. Develop and implement account strategies to drive sustainable revenue growth. Generate new business for Managed Services, Enterprise Connectivity, Fibre Infrastructure, Network Services, Cloud Solutions, and Digital Infrastructure offerings. Build and maintain a robust sales pipeline aligned with annual revenue targets. Identify opportunities for cross-selling and upselling within existing customer accounts. Strategic Account Management Develop and maintain executive relationships with key customers, including: Mobile Network Operators (MTN, Airtel, Globacom, and 9mobile) Tower Companies Internet Service Providers Financial Institutions Government Agencies Oil & Gas Companies Manufacturing Organizations Educational Institutions Healthcare Organizations Large Corporate Enterprises Serve as the primary commercial contact, ensuring exceptional customer engagement, account growth, and long-term partnerships. Managed Services Business Development Drive commercial opportunities across: Telecom Site Operations & Maintenance Network Operations Centre (NOC) Services Fibre Deployment & Maintenance Network Rollout Projects Enterprise Managed Network Services Power Infrastructure Maintenance Field Engineering Services Digital Infrastructure Outsourcing Data Centre Connectivity Solutions Cloud and Hybrid Network Services Strategic Partnerships Develop and strengthen relationships with: Original Equipment Manufacturers (OEMs) Technology Vendors System Integrators Infrastructure Providers International Technology Partners Distribution and Channel Partners Identify partnership opportunities that enhance the organization's service portfolio and market reach. Sales Leadership Lead complex sales engagements from opportunity identification through contract execution. Coordinate bid management and proposal development activities. Prepare and deliver executive presentations and commercial proposals. Lead commercial negotiations and contract discussions. Collaborate with technical, legal, finance, and operations teams to ensure successful project delivery. Facilitate seamless transition from sales to implementation and service delivery. Executive Relationship Management Build trusted relationships with senior decision-makers, including: Chief Executive Officers (CEOs) Chief Technology Officers (CTOs) Chief Commercial Officers (CCOs) Chief Information Officers (CIOs) Procurement Directors Infrastructure Directors Government Officials and Regulatory Stakeholders Represent the organization at executive meetings, industry conferences, exhibitions, and networking events to strengthen market presence. Market Intelligence Monitor industry developments, market trends, and emerging technologies. Track competitor activities and market positioning. Identify new business opportunities and customer requirements. Provide commercial insights and strategic recommendations to executive management. Key Performance Indicators (KPIs) Performance will be measured against: Annual Revenue Achievement Value of Contracts Awarded Strategic Accounts Acquired Sales Pipeline Value Proposal Conversion Rate Gross Profit Contribution Customer Retention Rate Contract Renewal Rate Executive Relationships Developed Customer Satisfaction Index (CSI) Qualifications Education Bachelor's Degree in Business Administration, Marketing, Engineering, Telecommunications, Economics, or a related discipline. MBA or relevant postgraduate qualification is an added advantage. Professional certifications in Sales, Business Development, Telecommunications, or Project Management are desirable. Experience The ideal candidate should possess: Minimum of 10 years' progressive experience in Enterprise Sales, Telecommunications, ICT, Business Development, or Strategic Account Management. Demonstrated success in originating and closing high-value ICT, telecom, managed services, or digital infrastructure contracts. Established relationships within Mobile Network Operators, Tower Companies, OEMs, Government Agencies, and large enterprise organizations. Proven experience managing complex B2B sales cycles involving executive stakeholders. Strong knowledge of the Nigerian telecommunications and digital infrastructure landscape. Skills & Competencies Strategic Business Development Enterprise Sales Key Account Management Commercial Negotiation Executive Relationship Management Proposal Development Contract Negotiation Stakeholder Management Strategic Thinking Financial & Commercial Acumen Business Case Development Presentation & Communication Skills Leadership & Influence Customer-Centric Mindset High Emotional Intelligence Results Orientation Ideal Candidate Profile The successful candidate will: Have an extensive professional network within Nigeria's telecommunications, ICT, and enterprise sectors. Demonstrate a proven ability to independently originate and close high-value commercial transactions. Possess strong executive presence with excellent negotiation and influencing skills. Be respected for professionalism, integrity, and commercial credibility. Thrive in a fast-paced, target-driven, and entrepreneurial environment. Be capable of representing the organization with multinational organizations, government institutions, and strategic partners. Compensation & Benefits Monthly Net Salary ₦2,000,000 (Two Million Naira), net of tax. Executive Benefits The successful candidate will also be eligible for a comprehensive executive benefits package, which includes: Housing Allowance Health Maintenance Organisation (HMO) Coverage Pension Contributions (in accordance with the Pension Reform Act) Annual Leave Leave Allowance Performance-Based Bonus Official Laptop and Communication Tools Business Travel and Client Engagement Expenses Professional Training and Leadership Development Career Advancement Opportunities Other benefits in line with the Company's Human Resources Policy. How to Apply Qualified and interested candidates should send their CV to hiring@mysigma.io using "Key Account Manager – Strategic Infrastructure & Managed Services" as the subject of the email. Application Deadline: Applications will be reviewed on a rolling basis. Early applications are encouraged.