Dutch speaking- SMB Customer Support Agent

Are you fluent in Dutch and passionate about helping businesses grow? Join our dynamic team and support small and medium-sized businesses (SMBs) as they navigate the online advertising world! 📍 Location: Lisbon, Portugal 💼 Work Schedule: 40 hours per week (8 hours per day + 1-hour lunch break) on rotational shifts, Monday to Sunday from 06:00 to 00:00 🎯 Signing Bonus: €2500 📚 Training: 15 working days Your Role: As a Customer Service Representative , you will be the go-to expert for SMB clients, helping them grow their businesses across multiple channels. Your responsibilities include: ✅ Providing support via phone, email, and chat to help SMBs maximize their potential ✅ Assisting SMB clients with self-service advertising solutions , ensuring they achieve their marketing goals ✅ Delivering pre- and post-sales support for all self-service products ✅ Offering product and tool guidance to enhance the customer experience ✅ Identifying trends and resolving challenges faced by multiple SMB clients ✅ Acting as the voice of our customers— providing valuable insights and feedback to our engineering team What We Offer: 🌟 Work in a vibrant, fast-paced environment in Lisbon 🌟 Competitive salary + signing bonus 🌟 Comprehensive training program (15 working days) to set you up for success 🌟 Opportunities for career growth and development What We’re Looking For: ✔ Fluency in Dutch (written and spoken) and English C1 ✔ Strong customer service and problem-solving skills ✔ Interest in digital advertising and online platforms ✔ Ability to work effectively in a dynamic environment Ready to make an impact? Apply today and become part of our growing team! 🚀