Site Support Engineer

Job Description - Site Support Engineer in Moranbah, QLD  Installing & configuring computer hardware, software, systems, networks, printers, and scanners  Responding in a timely manner to service issue and requests – ServiceNow knowledge is required  Good exposure to desktop and laptop support  Active directory knowledge is required, group policy Window Administrations, SCCM knowledge.  Office 365, outlook configuration and support  Level 1/2 Desktop support – Exposure to Server room and infrastructure, Exposure to Network printers  Level 1 Network support – Installing network devices, maintain UPS units, providing assistance to Network Engineer in configuring Cisco routers including WAN and SDWAN routers, and switches over Console cable, Configuring TCP/IP settings for PDUs. Procuring and Decommissioning Network assets.  Telecom support with Satellite trailer – Understanding of how local network works, providing level 1 support with reconfiguring Satellite receiver/controller and Modem when/if required (contractor/ can provide assistance as well), Provide support to Network engineer/Contractor in managing/upgrading radio services between different sites (Not often – once in a while task when any nodes are down and required to look into RF connectivity)  Installing & configuring new hardware and/or software solution for meeting rooms (Whiteboards and Polycom devices) and auditorium.  Manage IOS devices – phones and iPads, provide assistance in enrolling the devices, managing passcode for enrolled devices via management portal, Adding new devices to management portal Good-to-Have  Proven ability to build strong relationships internally and with key partners to deliver outstanding customer service and support  Ability to work across technical and business team to achieve results  Ability to communicate complex technical concepts and issues at a level which builds business understanding  Excellent interpersonal, communication skills, time management, decision making and organizational skills