IT Administrator

Summary: Ensure the smooth, efficient, and secure operation of the company's IT services and infrastructure by administering, supporting, and maintaining servers, end-user systems, and IT security controls. Provide technical expertise to resolve incidents, coordinate changes, and continuously improve IT operations Experience: 5 to 8 years of experience in a corporate Skills: Bachelor's degree in information technology, Computer Science, or related field. Technical certifications from Microsoft, Cisco, Fortinet preferred. Proficiency in English (Arabic is a plus Role: 1. Server & IT Services Administration Administer, monitor, and troubleshoot Windows Server operating systems, including Active Directory, DNS, DHCP, GPO, and File Server environments. Manage virtualization platforms (VMware, Hyper-V) and support on-premises/cloud server environments. Oversee Microsoft SCOM, SCCM, WSUS, HelpDesk and Office 365 (Outlook, Office, Teams) administration. Perform patch management and ensure regular backups for servers and Office 365 users. 2. End-User Support Provide advanced support for Microsoft Windows client operating systems and productivity tools. Assist users with technical issues, ensuring minimal disruption to business operations. 3. Infrastructure & IT Security Support IT security controls, including email security, endpoint protection, patch and vulnerability management, and security policy enforcement. Assist with the maintenance and troubleshooting of SAN, NAS, firewall, and network devices (in coordination with network specialists). 4. Change & Patch Management Coordinate with team members and vendors for infrastructure enhancements, updates, and change requests. Manage deployment of patches and updates for end-user clients, servers, and infrastructure applications. Test and validate new releases before production rollout. 5. Documentation & Compliance Maintain up-to-date documentation for server configurations, infrastructure changes, and support activities. Ensure compliance with departmental policies, procedures, and IT standards. 6. User Training & Knowledge Transfer Provide training and guidance to business users on new features, enhancements, and best practices for supported systems. 7. Continuous Improvement Identify opportunities to enhance IT infrastructure, user experience, and operational efficiency. Recommend process and workflow improvements based on user feedback and system performance. 8. Related Assignments Perform other duties or assignments as directed by the Head of IT.