After Sales Manager

Required Qualifications & Experience Degree in Electrical, Mechanical or Mechatronic Engineering 6–8+ years in technical support, field service engineering, or product support; elevator, MEP or industrial-equipment sector strongly preferred Hands-on knowledge of elevator machines, control panels/controllers and door operators — able to read wiring diagrams and support controller parameterization Experience supporting external B2B customers (installers, dealers) is a strong advantage Arabic and English required — this role interfaces directly with field technicians and external installers Deep technical/product knowledge combined with a service mindset Ability to explain technical solutions clearly to audiences ranging from in-house technicians to third-party installers Cross-functional influence without direct hierarchical authority over Installation, Maintenance or Sales Process-builder mindset — this function does not exist today and must be designed from zero Calm, structured troubleshooting under field pressure Key Competencies