Senior Platforms Engineer (Salesforce & Genesys)

We are looking for a Senior Platforms Engineer (Salesforce & Genesys mandatory skills) for one of our big clients. Details: Job description you can find bellow Seniority level: Senior Start date: ASAP Engagement duration: 6-9 months with possibility for prolongation B2B contarct Location: Ukraine; Western Europe Must have skills: Genesys, Salesforce Job description: Responsibilities Lead the technical design and delivery of end-to-end integrations between Salesforce and Genesys Cloud CX, owning architecture decisions and ensuring scalability, security, and performance Define and govern integration standards, patterns, and best practices across the CX Practice Drive the configuration and optimization of CX Cloud embedded softphone, real-time data sync, and unified agent workspace within Salesforce Lightning Architect and review Genesys Cloud Architect flows for inbound, outbound, chat, SMS, and digital messaging channels, and guide junior engineers through their implementation Lead the implementation of AI-driven external routing and predictive routing, leveraging Salesforce Einstein AI and Genesys Agent Copilot to deliver measurable improvements in agent efficiency and customer experience Own the enablement of native digital channels (web messaging, SMS, WhatsApp) within Salesforce Omni-Channel via Genesys, and oversee outbound campaign delivery from Salesforce Sales Cloud Provide technical leadership in client discovery workshops, solution design sessions, and executive-level presentations Conduct code reviews, set quality standards, and mentor mid-level and junior engineers within the team Ensure compliance (PCI, HIPAA, GDPR) is designed in from the start across all integration touchpoints Requirements 5+ years of Salesforce development experience (Apex, Lightning Web Components, Flow Builder, REST/SOAP APIs, SOQL), with a strong portfolio of complex production integrations 3+ years of Genesys Cloud CX implementation or integration experience (Architect flows, Platform API, Conversations API, Routing API, OAuth, webhook/notification patterns) Demonstrated technical leadership on CX Cloud from Genesys and Salesforce projects, including architecture ownership and stakeholder management Deep expertise in Salesforce integration patterns: Platform Events, Change Data Capture, External Services, Named Credentials, and Connected Apps Strong command of Salesforce Einstein AI for Service Cloud and Genesys Agent Copilot, with experience delivering measurable AI-driven outcomes in contact center environments Salesforce Certified Platform Developer II or higher; additional certifications (Application Architect, System Architect) are a strong advantage Genesys Cloud CX Certified Professional or Developer certification is a plus Proven ability to mentor engineers, lead technical discussions, and translate complex requirements into clear, actionable solution designs Excellent English communication skills (C1), with experience presenting to both technical teams and C-level stakeholders Recruitment Process: CV Screening: Applications are reviewed within 24 hours. Pre-Screening: A short Q&A session (AI or with a recruiter) to assess your experience. Shortlisting: Selected candidates are presented to the client's hiring manager. Interview: Tech discussion with the project team. Interview: Tech discussion with the end customer Offer & Onboarding: Successful candidates receive an offer and start the onboarding process. Note: You can choose to complete the pre-screening via an automated session (recommended for faster feedback) or with a recruiter. Information about the processing of your personal data is provided in our Privacy Policy, which is available online a Privacy Policy