project manager in omnichannel client data

Описание: CHANEL is a luxury retail and jewelry company developing a global, three-divisional client data platform that supports international client recognition and seamless client experiences across its ecosystem. Задачи: Lead and monitor omnichannel workstreams, ensuring visible progress, documented decisions and stakeholder alignment; Translate business, regulatory and client needs into scenarios, use cases and end-to-end client journeys; Drive coherence across client touchpoints, including cross-regional login journeys, touchpoint adaptations and UX/UI improvements; Partner with Regions, Divisions, Business, IT and Legal teams to gather requirements, identify implications and shape aligned solutions; Manage evolutions to the Global Client Preference Centre, including regulatory changes, new-market deployments and touchpoint integrations; Monitor consent-data quality, completeness, KPIs and trends; Coordinate cross-regional and cross-divisional discussions on client engagement topics, including global digital account coherence and digital-platform adaptations; Act as a central point of contact for the Pioneer Community, facilitate meetings, prepare materials, communicate progress and decisions, and help resolve blockers; Coordinate the assessment and communication of client-data incidents, including remediation actions and potential implications. Требования: Several years of experience in digital, omnichannel and/or data-management environments; Strong project-management experience across multiple workstreams in partnership with Business and IT teams; Ability to manage diverse stakeholders, build trusted relationships and communicate with clarity and influence; Client-oriented mindset and appreciation of customer experience; Proactive, pragmatic and accountable approach with flexibility across strategic and operational priorities; Comfort with complex problem-solving, curiosity for different perspectives and adaptability as needs evolve; Excellent organisation, attention to detail and time management, with the ability to deliver under pressure; Strong written and verbal communication skills; Proficiency in PowerPoint, Excel and Word; Nice to have: experience in or understanding of consent management and privacy topics, familiarity with luxury retail, curiosity to immerse yourself in the industry. Условия: 12 Months Fixed-Term Contract from November 2026; The role offers exposure to a highly transversal international environment and a programme with House-wide impact; The company supports an inclusive culture focused on personal growth and collective progress.