RETENTION MANAGER (LATAM) [MEXICO]

RETENTION MANAGER (Not Team Leader!)– MEXICO Location: Mexico Market: LATAM Department: Retention Employment: Full-time Locals & Relocation Candidates Welcome THE ROLE The Talent Hunter is looking for an experienced Retention Manager to lead and develop a high-performing FX Retention team in Mexico. This is a management position for an experienced professional who has already worked as a Retention Manager in the FX industry and has a proven track record of delivering results. We are looking for a strong commercial leader who can take ownership of the desk, drive performance, develop agents and build a high-performing retention operation. KEY RESPONSIBILITIES Lead and manage the FX Retention department. Set, monitor and drive daily, weekly and monthly performance targets. Develop effective retention, reactivation and client-engagement strategies. Monitor individual and team KPIs and take corrective action where required. Coach and develop Retention Managers/Agents to maximise performance. Analyse team performance, conversion, retention and revenue results. Handle escalations and support the team with complex client situations. Work closely with Conversion, Sales, CRM, Compliance and Operations. Maintain a strong performance-driven and professional team culture. Provide regular performance reports and updates to senior management. Identify opportunities to improve processes, productivity and overall desk performance. REQUIREMENTS Minimum 1 year of proven experience as a Retention Manager in the FX industry. Management experience is mandatory — Team Leader-only experience is not sufficient. Proven track record of achieving and exceeding commercial targets. Strong knowledge of FX/CFD retention operations. Excellent leadership, coaching and people-management skills. Strong negotiation, communication and objection-handling abilities. Highly target-driven and commercially focused. Experience working with CRM systems and performance KPIs. Ability to work in a fast-paced, international FX environment. Fluent Spanish is required. English is an advantage. Strong analytical and problem-solving skills. WE OFFER Competitive salary package. Performance-based bonus/commission structure. Professional international working environment. Career growth opportunities. Relocation package available for suitable candidates. Opportunity to build and lead a high-performing FX Retention team. WHO WE ARE LOOKING FOR We want a proven FX Retention Manager — not someone making their first step into management. If you have successfully managed an FX Retention team, understand the numbers behind a profitable retention desk and know how to turn performance into results, we want to hear from you. Minimum 1 year in the same position within the FX industry. Proven performance is essential.