Operations Manager

We’re excited to invite Operations Manager to join our team. If you’re ready for new challenges in a dynamic and fast-paced environment, this could be the perfect role for you. Perfect for someone who is detail-oriented, dependable, and thrives in a fast-paced operational role. Operations · Excel · Attention to Detail · Communication · Ownership · Shift Work What you'll do: Operational Performance & Metrics - Monitor conversion rate and processing time across merchants; track metrics in Tableau. - Ensure SLA compliance for speed and quality; control transfers and reconciliations. - Adjust routing, prioritization, and limits based on performance trends. - Identify bottlenecks and drive continuous improvement initiatives. Risk & Compliance - Ensure adherence to risk policies and operational procedures. - Escalate suspicious cases to Risk/Compliance and support fraud prevention. - Perform quality checks in sensitive workflows. Automation & Optimization - Lead automation of operational processes and create Jira requirements for Tech. - Analyze and improve bank parser and account allocation logic. - Participate in testing of new tools and releases. Cross-Functional Collaboration - Support: resolve escalations, investigate complex transactions, align on flows. - Finance: assist with reconciliations and discrepancies. - Tech: prioritize Jira tasks, support incident resolution. - Analytics: define dashboards and use insights to improve key performance metrics. - Bizdev and Accounts: Sync about capacity and solutions needs Business & Incident Management - Support launches of new GEOs; report to management. - Coordinate actions during incidents, conduct post-mortems, ensure continuity. Your expertise: - Strong ownership, attention to detail, and organizational skills; - Hardworking with a readiness to assist when needed; - Ability to learn quickly and adapt to changing environments; - Excellent written and verbal communication skills; - Proficiency in Excel; - Willingness to work in evening shift: 12:00- 21:00; - Willingness to work in Office (Warsaw); - English from B1. It would be great if you also have: - Previous experience working with financial systems; - Familiarity with handling large volumes of data; - Previous experience in customer support/operations specialist or similar position. Life at [компания]: Stay Supported - 100% paid sick leave - 21 working days of paid vacation - Medical support for office and remote employees - Benefits Cafeteria including sports, gym, healthcare, dental care, psychological support, wellness and learning. Work Without Borders - International team - Global collaboration - Flexible work models depending on the role - Remote, hybrid or office-based setup depending on the position Grow Through Motion - PDP and career development plans - Regular feedback sessions - Leadership opportunities - Continuous professional development - Knowledge-sharing sessions - Management development initiatives Create Real Impact - Ownership from early stages - International projects - Complex and meaningful challenges - Collaborative management - Open communication - Low bureaucracy - Space for initiative and innovation Hiring process: HR Interview · Technical Interview · Final Interview· Reference check · Job Offer