VIP Account Manager

💎 VIP Account Manager | iGaming Main focus: personal work with VIP clients, building their loyalty and retention, and keeping service at a consistently high level. ━━━━━━━━━━━━━━━━━━━━ 🎯 Responsibilities ▸ Personal communication with VIP clients via chat, messengers and phone ▸ Dedicated work with Big Winners and Big Losers: analyzing their activity and keeping direct contact ▸ Building long-term relationships with clients and understanding their needs ▸ Running daily mailings and personal communications with the VIP audience ▸ Hitting the weekly call target and other client communication KPIs ▸ Managing bonuses, promos and personalized offers within approved rules ▸ Assisting with deposits, withdrawals, account issues and other client requests ▸ Analyzing player activity and behaviour, as well as key VIP segment metrics ▸ Working with Support, Payments, Risk/Compliance and other teams to resolve client issues ▸ Delivering on tasks and priorities set by the Head of VIP / Supervisor ▸ Keeping a daily checklist, tracking completion of all tasks and reporting on time ▸ Maintaining the CRM and keeping client information up to date ▸ Following Responsible Gambling principles and internal company procedures ━━━━━━━━━━━━━━━━━━━━ ✅ Requirements ▸ Strong communication and negotiation skills ▸ Highly client-oriented, with well-developed personal service skills ▸ Ability to build trust-based relationships and handle objections ▸ Analytical mindset and ability to work with client data ▸ Stress resistance, attention to detail and strong self-organization ▸ Ownership of assigned KPIs and tasks ▸ Confident user of CRM and work tools ▸ English: B2–C1, spoken and written ▸ Experience in iGaming, online casino, Account Management, Customer Success, VIP or Retention is a plus ▸ Understanding of online casino specifics and the VIP segment is a plus ━━━━━━━━━━━━━━━━━━━━ 📩 Interested? Send your CV or DM me. Happy to share more details.