Senior IT Support Engineer (Helpdesk/Field based)

Summary of duties: Technical support helpdesk (east Belfast office/customer premises/from home) This is the priority to ensure all support tickets are closed as quickly as possible to the satisfaction of the customer within the SLA On site call outs only where absolutely required and approved (by Line Manager & customer) Improve/create customer documentation Proactive preventative maintenance on customer networks Identify opportunities with existing customers for additional services/equipment/consultancy Promote the Precept brand as much as possible Online (social media/email) marketing/telesales generate sales leads Attend pre sales meetings Attend customer review meetings Become a subject matter expert on Precept services Keep abreast of new technology/solutions/methods and make suggestions to improve Precepts approach Systems/technology in use: Windows server & Small Business Server MS Exchange server Cloud Hosted Microsoft Exchange Microsoft Office 365 Networks and Cloud managed firewalls Antivirus - BitDefender/Trend AV/Avast/AVG Cloudcare, Trend, Symantec Remote Access Utilities Logmein.com, Teamviewer, MS Remote Desktop Precepts own in house systems based onLinux, DRBD, Opensense. TakeControl, think Backup, think MailGuard, thinkSMS, webhosting (ispconfig) Desirable technology experience Cisco and major firewall experience Desirable skills: 1. VMware and equivalent 2. Linux experience 3. Hardware maintenance 4. Web development using Wordpress or Wix Preferred (but not required) experience: IT Helpdesk Engineer: 1 year  COVID-19 precaution(s): Remote interview process Benefits: Salary: £25,000.00 per year Additional leave Company events Company pension Discounted or free food Employee discount Free or subsidised travel Life insurance On-site parking Private dental insurance Private medical insurance Referral programme Wellness programme Schedule : 8 hour shift, Monday to Friday, Full time, On site Supplemental pay types: Performance bonus Ability to commute/relocate: Belfast: reliably commute or plan to relocate before starting work (required) Education: Diploma of Higher Education (required) Experience: IT support: 5 years (required)  For more information or to submit an application email: info@recruitmentpartnershipireland.co.uk