Test Engineer

Required skills: Genesys Cloud & Engage, CCaaS, Splunk, GitHub, Oracle SBC, Nuance Gateway, Pindrop fraud detection, Nuance Voice Server, Oracle Database Server 19c, AWS WHO ARE WE? WE ARE A WORLD LEADER IN ENGINEERING AND IT SERVICES. At ALTEN , we see our specialists as architects – today’s designers of tomorrow’s world. As a leader in Engineering and IT Services, we support a company in their technological and sustainable transformation. OVER 57,400 EMPLOYEES IN 30+ COUNTRIES, TO SUPPORT MORE THAN 6,500 CLIENTS WORLDWIDE. We operate in all sectors: Aeronautics, Space, Defence, Security & Naval, Automotive, Rail & Mobility, Energy & Environment, Life Sciences & Health, Industrial Equipment & Electronics, Telecoms, Banking, Finance & Insurance, Retail, Services & Medias, Public Services & Government. We carry out complex and highly technical projects throughout the value chain of the most prestigious companies worldwide. Our motto: Building Tomorrow’s World Today! Role description Validate routing configurations, scripting changes, and chatbot/AI updates in contact center applications. Ensure end-to-end customer and agent journeys are tested, translating business and technical requirements into clear test scenarios. Verify seamless communication between Genesys and telephony components. Define and maintain detailed test plans in collaboration with development, implementation, and support teams. Test cloud-based platforms , with a focus on Genesys Cloud and AWS environments . Assist with CAB (Change Advisory Board) reviews , manage UAT (User Acceptance Testing) , and oversee release deployment . Deliver quality assurance in Agile or DevOps environments. Provide hands-on testing support , including coaching engineers to improve testing discipline. Identify, log, and track bugs in Jira , ensuring system changes do not impact live agent productivity. Support reporting on testing progress , including milestones, blockers, defects, and risks. Interact with third-party vendors to align with company priorities and goals. Drive continual service improvements (CSI) . Requirements Experience with Genesys Cloud & Engage, CCaaS, Splunk, GitHub, Jira, Oracle SBC, Nuance Gateway, Pindrop fraud detection, Nuance Voice Server, Oracle Database Server 19c . Ability to define and evolve test automation platforms and processes . ITIL certification (v3 or later) and understanding of service management practices. Experience working in Agile environments . History of working in large, global financial or IT organizations . Willingness to work non-standard business hours (sporadically) . Industry certification (preferred). We offer: We offer a full-time employment contract Location - Kraków, work model - hybrid Stable and long-term cooperation Well-defined career path at the European leader in engineering & IT consulting Opportunity to relocate and work in different ALTEN Polska branches After project completion, opportunity to engage in subsequent projects within the company Introduction and cooperation with a dedicated Competences Manager Benefits: Medicover medical care Medicover dental care Medicover Benefits platform Medicover Sport card Referral Program Layette for a newborn employee’s child Group life insurance Pension scheme We also offer cooperation based on a B2B or Contract of mandate (UZ). We also guarantee: Access to professional certifications with our technology partners (e.g., Google, ISTQB) Access to relevant industry events Access to the Knowledge Sharing Program Access to the Referral Program Do not hesitate and join our team! NOTICE: We kindly inform you that we will contact the selected people.