IT Business Analyst (Hotel Systems & Operations)

Responsibilities Coordinate with business stakeholders, external vendors, and internal IT teams to ensure smooth end-to-end project delivery. Participate in project stand-ups/sync meetings and recurring business review sessions. Provide weekly status updates to the IT Operations team, including sufficient technical detail. Conduct business and functional analysis to verify that solutions meet business, operational, and audit requirements. Partner with the Project Manager and business users to triage and report issues with clear technical details to support effective troubleshooting. Collaborate with system vendors and internal IT teams to ensure the successful deployment of the PMS and its integration with related systems. Work with vendors to create, review, and update project documentation, including user manuals, SOPs, data flow diagrams, and system integration diagrams. Coordinate with the Project Manager, vendor, and IT Operations to arrange knowledge transfer, complete service design, and prepare all handover materials to enable smooth transition to operations. Support UAT, parallel runs, and go-live activities. Experience (Minimum / Preferred) Minimum: 6 years of experience in Business Analysis or an equivalent role. Minimum: 4 years of experience in the Hospitality industry, with a solid understanding of day-to-day business operations. Advantage: Experience working in Agile delivery environments. Strong communication skills in written and spoken English and Chinese . Excellent problem-solving, process management, and negotiation skills. Added advantage: Experience in software development. Added advantage: Familiarity with Hotel, Casino, and/or Retail operations. Well-organized, self-motivated, and able to work effectively under pressure.