IT System Administrator

Project Description We are looking for a sys admin to cover the US time zone. Working hours: 7 PM to 3 AM. IT System Administrator (Evening/Night Shift, 7 PM – 3 AM) Responsibilities: - Device fleet: set up, maintain, and update Windows and macOS machines; handle hardware onboarding and offboarding. - User access: manage accounts, roles, permissions, MFA, password resets, and access revocation for departing employees. - Endpoint updates and security: apply OS and software patches, manage antivirus/EDR, enforce disk encryption (BitLocker, FileVault) and security policies. - Monitoring: track device health and corporate services, respond to alerts during the shift. - Backups: oversee backups of workstations and user data. - Troubleshooting: resolve OS, software, network, VPN, and peripheral issues. - Developer support: configure local environments (Docker, SDKs, IDEs, repository and VPN access), perform initial diagnosis of deployment issues, and escalate to DevOps. - Tickets: handle user requests, maintain documentation, and prepare shift handovers. Requirements: - Experience: 2+ years as an IT Administrator or IT Support (L2). - Windows: solid administration of Windows 10/11, including Group Policy. - macOS: hands-on experience supporting and configuring macOS. - MDM: Microsoft Intune, Jamf, Kandji, or similar. - Identity and access: Entra ID (Azure AD) or Active Directory, Google Workspace or Microsoft 365, SSO (Okta, JumpCloud, etc.). - Networking (end-user level): DNS, DHCP, Wi-Fi, VPN. - Scripting: PowerShell and Bash/zsh for automating routine tasks. - Ticketing systems: Jira Service Management, Freshservice, or similar. - English: B1 or higher. Nice to Have - Basic understanding of Docker, Git, and CI/CD to communicate effectively with DevOps. - Experience with EDR tools (CrowdStrike, SentinelOne, Defender for Endpoint). - Basic AWS or Azure knowledge at the access-management level (IAM). - Certifications: Microsoft (MD-102), Apple (ACSP), CompTIA A+/Network+. - Familiarity with ITIL processes. Night Shift Specifics - Autonomy: able to resolve user issues independently without team backup. - Escalation: clear judgment on when to escalate an incident to on-call DevOps and when it can wait until morning. - Communication: clear written handovers for the day shift. - Schedule: consistent availability from 7 PM to 3 AM with an agreed rotation of days off.