Customer Support Specialist

We are seeking enthusiastic Customer Service Representatives (CSRs) to join our team. This position involves handling customer inquiries and support for 7 distinct projects, SaaS mostly and 1 e-commerce project. The ideal candidate will have excellent communication skills, a passion for helping others, and the ability to manage multiple tasks effectively. Requirements: - Excellent verbal and written communication skills - Flexibility to work various shifts - Strong problem-solving abilities and attention to detail - English knowledge (B2.2+) Responsibilities: - Provide exceptional customer service through various channels (phone, email, chat). - Assist customers with their inquiries. - Troubleshoot and resolve issues. - Identify and escalate priority issues to the appropriate team members or departments. - Participate in training sessions and ongoing development to stay updated on product knowledge, company policies, and customer service best practices. - Enter data about customer interactions to the project reports. Working terms: 24-7 2 types of shifts: morning (from 7 AM till 3 PM Kyiv time) and day (from 3 PM till 11 PM Kyiv time) 3.27$ * 174 hrs + up to 50$ QA bonus