Associate IT Consultant - Service Desk (German Speaking)

{"sections": {"companyDescription": {"title": "Company Description", "text": " Continental is a leading tire manufacturer and industry specialist. Founded in 1871, the company generated sales of €19.7 billion in 2025 and currently employs around 78,000 people in 54 countries and markets. ContiTech is one of the world’s leading material experts for industry applications. The Continental group sector offers its customers reliable, safe and convenient industry and service solutions using a range of materials for off-highway applications, on rails and roads, in the air, under and above the ground, in industrial environments, for the food sector and the furniture industry. With about 20,000 employees (Status as of March 2026) at more than 60 sites globally, and sales of some 6.0 billion euros (2025), the global industrial partner is active with core branches in Asia, Europe and North and South America "}, "jobDescription": {"title": "Job Description", "text": " We are seeking an Associate IT Consultant for our Service Desk team in Timișoara, Romania. In this role, you will serve as a first-line technical support professional, providing efficient and customer-focused IT assistance to our organization's end users. You will be responsible for diagnosing, troubleshooting, and resolving technical issues while maintaining a professional and supportive demeanor. This position requires fluent German language skills to support our diverse client base. Provide first-level technical support to end users via phone, email, and ticketing systems Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner Document all support interactions accurately in the ticketing system and maintain detailed records Escalate complex technical issues to senior support staff or specialized teams when necessary Assist with user onboarding and provide technical guidance on company systems and applications Perform routine maintenance tasks and system updates as directed Communicate technical information clearly to non-technical users in a patient and supportive manner Maintain a professional demeanor while managing multiple support requests and prioritizing workload Collaborate with team members to share knowledge and improve service desk processes Follow established IT policies, procedures, and security protocols "}, "qualifications": {"title": "Qualifications", "text": " Fluent German language skills (written and verbal); English proficiency is also required Proven experience in IT service desk, help desk, or technical support roles Strong knowledge of Windows operating systems and basic IT infrastructure Experience with ticketing systems and service desk management tools Excellent troubleshooting and analytical skills with a detail-oriented approach Strong communication and interpersonal skills with a customer-focused mindset Ability to work efficiently in a fast-paced environment and manage multiple priorities Problem-solving abilities and willingness to learn new technologies Preferred: ITIL certification or foundational knowledge of IT Service Management Preferred: Experience with remote support tools and enterprise systems Preferred: Additional language capabilities beyond German and English "}, "additionalInformation": {"title": "Additional Information", "text": " What we offer: \n \nThe 13-th salary – Paid once a year, in December; \nMeal tickets - With a value of 40 Ron; \nPrivate Health Insurance – Health is the most important, so we offer you a medical subscription through Signal Iduna; \nReferral bonuses - We encourage colleagues to refer new candidates to us and, at the same time, to get the chance to receive a bonus; \nBookster – Feed your body and your mind. You can borrow books and you’ll receive them at the office; \nSports benefits- It’s important to stay active, so we offer you the 7Card; \nDiscounts at our partners – We collaborate with different vendors, and we receive discounts for various products/ services like rubbers, restaurants, kindergartens, etc; \nSystem for Rewarding Improvement Ideas – We have an internal improvement program (Continental Idea Management) that gives you the opportunity to come up with ideas and to be honored with an attractive bonus (this is established by the CIM team according to your improvement idea); \nHappy days – If you or your child is getting married, or you become a parent, you receive some extra free days; \nLife events celebration - If your family is growing, we praise your newborn with a bonus; \nUnfortunate events - In case of unhappy events in your life, we support you by offering you free days and financial support (handled on a case by-case basis); \nExtra vacation days – You begin with 22 vacation days/year, and starting with the 3rd year with us, we offer you 1 more day of vacation and. We reward employees who reach 15 and 20 years within the company with another day of vacation, reaching a maximum of 29 days. \nProfessional development - Many opportunities to develop yourself within the company; \nDiversity and multicultural mindset - We encourage you to join us no matter who, where, or what you are. We have colleagues from different nations and a variety of languages are spoken in our company. "}}}