Manager – NOC Operations

WE ARE HIRING: Manager – NOC Operations Location: Sri Lanka Employment Type: Full Time Industry: Telecommunications / Network Services Role Overview We are seeking an experienced and highly capable Manager – NOC Operations to lead and manage Network Operations Center (NOC) functions within a fast-paced, technology-driven environment. The successful candidate will be responsible for overseeing 24x7 network operations, ensuring service availability, driving operational excellence, managing incident response processes, and leading high-performing technical teams. This role requires strong expertise in enterprise network infrastructure, network monitoring, incident management, network security, and operational leadership. The ideal candidate will be a proactive leader who can drive service reliability, optimize operational performance, and ensure the delivery of exceptional customer experiences. Key Responsibilities Lead and manage Network Operations Center (NOC) functions to ensure uninterrupted service delivery and network availability. Oversee 24x7 operational support activities and ensure adherence to service level agreements and operational standards. Manage NOC teams, providing leadership, coaching, mentoring, and performance management. Drive effective incident management processes, ensuring rapid identification, escalation, resolution, and communication of network incidents. Monitor network performance, capacity, availability, and operational health across critical infrastructure. Ensure proactive monitoring and early identification of potential service disruptions. Coordinate with internal technical teams and external stakeholders to resolve network-related issues efficiently. Develop and implement operational procedures, escalation frameworks, and service management best practices. Lead root cause analysis activities and implement preventive actions to improve service reliability. Drive continuous improvement initiatives to optimize operational efficiency and customer satisfaction. Monitor operational KPIs and prepare regular performance reports for management review. Ensure compliance with network security standards, operational policies, and governance requirements. Support infrastructure upgrades, network modernization projects, and technology transformation initiatives. Collaborate with engineering, security, and service delivery teams to improve overall network performance and resilience. Candidate Profile Bachelor's Degree in Information Technology, Network Engineering, Computer Science , or a related discipline. Minimum 8 years of experience in NOC Operations, Network Operations, or Network Infrastructure Management. Proven experience leading and managing NOC teams within a 24x7 operational environment. Strong expertise in incident management, network monitoring, operational support, and service assurance. Extensive knowledge of enterprise network infrastructure and operational frameworks. Strong technical expertise in Cisco technologies , including routing and switching. Sound knowledge of network security technologies, firewalls, and related infrastructure. Experience managing complex network environments and mission-critical services. Strong analytical, troubleshooting, and problem-solving capabilities. Excellent leadership, communication, and stakeholder management skills. Ability to perform effectively in high-pressure operational environments. Professional certifications such as CCNP, CCNA , or equivalent networking certifications will be highly advantageous. Ready to take your career to new heights? We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! Our client is looking for a skilled individual to fill the role of Manager – NOC Operations . Apply now and see how you can be the perfect fit for this exclusive position! #InTalentAsia #CareerOpportunity #JobVacancy #NOCManager #NetworkOperations #Cisco #NetworkEngineering #InfrastructureManagement #IncidentManagement #NetworkSecurity #CCNP #CCNA #ElevateYourCareer