Senior Product Manager

About NationsBenefits: At NationsBenefits, we are leading the transformation of the insurance industry by developing innovative benefits management solutions. We focus on modernizing complex back-office systems to create scalable, secure, and high-performing platforms that streamline operations for our clients. As part of our strategic growth, we are focused on platform modernization — transitioning legacy systems to modern, cloud-native architectures that support the scalability, reliability, and high performance of core backoffice functions in the insurance domain. About Role: We are seeking an experienced Senior Product Manager to own and drive the strategic direction of our Nations Vision product ecosystem — a multi-tool platform supporting hundreds of clients across the vision benefits landscape. The ideal candidate brings deep analytical rigor, unwavering attention to detail, and a relentless commitment to product quality and accuracy. This is a hands-on leadership role requiring someone who can navigate complex, interconnected systems — fee schedules, provider networks, plan configurations, and claims processing — while maintaining the trust of hundreds of clients who depend on flawless execution. Key Responsibilities: Product Ownership & Strategy • Own the end-to-end product roadmap for the Nations Vision platform, balancing client needs, business priorities, and technical constraints • Translate complex business requirements into clear, actionable product specifications. Core System Management: • Provider-Facing Claims Portal: Drive continuous enhancement of the provider portal, delivering new features that improve speed and accuracy for end users • Fee Schedule Design & Configuration: Oversee the accuracy, configuration, and maintainability of fee schedules across the platform; champion self-service configuration tools that empower Operations teams • Provider Network Mapping: Manage the configuration and integrity of provider network data, ensuring accurate mapping across geographies and specialties • Plan Access Restrictions: Direct the setup and validation of plan-level access rules, benefit tiers, and eligibility parameters • Claims Processing Engine: Partner with engineering to optimize claims adjudication logic, troubleshoot processing issues, and ensure accurate, timely claim outcomes. Quality & Accuracy Focus • Establish and monitor quality benchmarks across all product tools and workflows • Proactively identify data integrity issues, configuration errors, and process gaps before they impact clients • Drive continuous improvement initiatives to reduce errors, increase automation, and enhance system reliability • Conduct regular audits and root-cause analyses, implementing preventive measures when issues arise. Cross-Functional Collaboration • Serve as the primary product liaison between engineering, operations, client services, and leadership • Communicate product updates, risks, and roadmap changes clearly to both technical and non-technical stakeholders • Partner with client-facing teams to understand pain points and translate feedback into product enhancements • Collaborate with QA to define testing protocols that ensure system accuracy at scale. Client & Stakeholder Management • Support hundreds of client configurations, ensuring the platform scales without sacrificing accuracy. • Address escalations related to fee schedules, network mapping, or claims discrepancies with urgency and precision. • Gather and prioritize feedback from client-facing teams to inform the product backlog. Required Qualifications • 5+ years of product management experience, preferably in healthcare, benefits administration, or insurance technology. • Demonstrated experience managing complex, multi-component systems or platforms. • Working knowledge of database systems, with ability to write moderately complex SQL queries. • Strong analytical skills, with the ability to interpret data, identify trends, and make data driven decisions. • Exceptional attention to detail, particularly in high-stakes, accuracy-critical environments. • Excellent written and verbal communication skills, with the ability to translate technical concepts for varied audiences. • Experience with claims processing systems, provider network data, or fee schedule management strongly preferred. • Proven track record managing products that serve a large, diverse client base. • Bachelor's degree in Computer Science, or a related field (MBA a plus). Why Join Us? • Lead a pioneering FinTech initiative with cutting-edge technologies and scalable architecture. • Career growth opportunities in a fast-growing, innovative-driven environment. • Impact the financial ecosystem by building secure, high-performance applications. • Contribute to cutting-edge products that enhance member engagement in healthcare.