Payment Operations Analyst (Webloyalty Performance)

Overview Using an established suite of reports and your excellent analytical skills you will conduct detailed analysis of key processes and identify risks to success rates & revenue. You will generate and present detailed reports to your line management (to VP level) and propose mitigating actions and courses of escalation to remove/reduce those risks. You will be multi skilled in all aspects of processing, tracking & monitoring the billing for our International subscription members on our Helix platform to provide cover for holidays & absence. Responsibilities All of the following analysis must be performed for the whole of our Webloyalty processing EU, UK, LATAMand US: Reply Reasons & Trend Reporting (daily) Conduct detailed analysis of key processes through the suite of trend reports and identify any unexpected or unacceptable levels of behaviour relating to success rates, declined responses and volumes across a multitude of geographies, clients, issuers and BINs (including basic P&L reports): Verifications & authorizations real time Authentications 3DS Recurring billing Refunds Net Billing Success & Profitability Dashboards (weekly) Review and identify any trends, peaks & troughs which indicate potential issues with specific markets, clients, issuers and/or BINs Present to and work alongside the Global Payment Operations Manager to resolve issues internally and/or via our Acquirers/Vendors Ancillary Process Analysis (daily / weekly) Use existing Quicksight, Cognos and SAS tools to complete detailed analysis & identify any trends, peaks & troughs which indicate potential issues with either the process itself or specific markets, clients, issuers, BINs and escalate to line management Account Updater Accuity (bank detail verification) Welcome Reward to Credit Card Invoicing (ad hoc) Code invoices from our 3rd party vendors & processors (within 24 hours of receipt) on our in-house Documentation system Maintain tracking sheets for invoices Flag any unexpected charges to your Manager and assist in resolving any issues Support Where additional levels of data are required for a more detailed analysis on any of the above or from our business partners: create and run structured query language (SQL) across multiple databases to extract the data use a variety of mediums (Excel, Powerpoint) to present your results to clearly show where issues have arisen and the impact of those issues (members and revenue) to VP Level Maintain up -to-date playbooks for all processes Provide cover when the Helix Associate is absent Qualifications Bachelors degree Minimum 1 years experience of working in a fast paced automated payment processing environment(preferred) Minimum 1 years experience in an analyst role Minimum 1 years experience creating and executing intermediary structured query language (SQL) enquiries for data analysis Knowledge of credit/debit card and bank processing within EU, UK, LATAM & US (preferred) A self-starter, with the ability to deliver high-quality work, and adapt to new challenges Able to efficiently manage own workload, under pressure and where priorities can change at short notice Proven delivery under pressure Literate and numerate with strong (written and oral) communications skills Excellent commercial awareness An eye for detail and right-first-time accuracy Good interpersonal skills and able to build relationships in order to work in a collaborative manner with partners