OTC Analyst

Position Overview The Order to Cash Analyst in this multifaceted role is responsible for overseeing various aspects of the order-to-cash cycle, including order management, customer service, and billing. This position requires a detail-oriented and customer-focused professional capable ensuring accurate and timely billing processes, managing orders, resolving customer inquiries. Operational Responsibilities Primary responsibilities for this position include, but are not limited to, the following: Address customer inquiries and discrepancies related to billing; Work with customers and internal teams to resolve billing issues promptly; Implement improvements to enhance accuracy and efficiency; Create and analyze reports on order status, customer service metrics, and billing accuracy. Carry out specified order processing tasks, ensuring accuracy and completeness in a timely fashion and in accordance with agreed upon SLAs; Collaborate with sales, logistics, and other relevant teams to confirm order details and resolve discrepancies; Support colleagues to accurately reflect inventory levels and coordinate with logistics to ensure timely order fulfilment; Address and resolve issues related to stock availability and delivery timelines; Communicate proactively with customers regarding order status, delays, and any other relevant information; Respond to customer inquiries and concerns related to orders, shipments, and deliveries; Provide exceptional customer service through clear communication and problem resolution; Generate accurate and timely customer invoices based on order information; Collaborate with finance to ensure proper coding and documentation; Education & Experience Relevant qualification in finance, accounting, or a related field; Previous experience in order management, customer service, and billing roles within an international or GBS/SSC environment; Experience in using SAP S/4HANA; Strong PC skills (MS Excel, Word, PowerPoint) required; Business-level English language skills (speaking and writing) required; additional languages preferred (German, French, Spanish). Technical Skills Requirements Ability to work with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness; Bring a hands-on work approach, with a can-do mentality; Good organizational and multitasking skills; Good communication, interpersonal, and organization/time-management skills required; Detail-oriented with a focus on accuracy. What it is like to work at Fyffes We are ambitious but grounded, combining high performance with a people-first culture. Our leadership principles guide us every day: we play to win as one Fyffes, shape the future, cultivate a growth mindset, are transparent and inclusive, and are moved by doing good. We thrive on diversity and treat all candidates equally. Interested? We look forward to hearing from you!