Team Manager – Quality Assurance

WE ARE HIRING: Team Manager Location: Colombo, Sri Lanka Employment Type: Full Time Work Mode: Work From Office Industry: Business Process Outsourcing / Quality Assurance / Information Services Role Overview We are seeking a proactive, analytical, and performance-driven Team Manager to lead operational and quality-focused teams while ensuring service excellence, process compliance, and continuous improvement. The successful candidate will be responsible for team leadership, quality management, performance monitoring, coaching, problem-solving, and driving operational excellence across assigned projects. This role requires strong people management skills, a solid understanding of QA/QC principles, and the ability to guide teams to consistently achieve operational and quality objectives. Key Responsibilities Lead and manage operational teams to ensure achievement of productivity, quality, and delivery targets. Drive quality assurance initiatives and ensure adherence to established QA/QC standards and procedures. Monitor team performance and implement action plans to improve operational outcomes. Provide coaching, mentoring, and continuous feedback to team members. Conduct performance evaluations and support employee development initiatives. Analyze performance trends, identify root causes of issues, and implement corrective actions. Support process improvement and operational excellence initiatives. Ensure team compliance with organizational policies, procedures, and client requirements. Collaborate with internal stakeholders to resolve operational challenges and improve service quality. Prepare operational reports, quality reports, and performance summaries for management review. Drive a culture of accountability, continuous learning, innovation, and quality excellence. Identify risks and proactively implement solutions to maintain operational stability and performance. Candidate Profile Graduate or Diploma holder from a recognized four-year academic program. Preferred fields include Computer Science, Software Engineering, Statistics , or related disciplines. Minimum 4 years of experience in Management, Engineering, Statistics, or Quality Assurance-related functions. Strong understanding of QA/QC principles and quality engineering practices. Professional qualifications in Quality Management or Six Sigma will be an added advantage. Proven experience in team leadership, coaching, mentoring, and performance management. Strong analytical and problem-solving skills. Ability to identify innovative solutions and alternative approaches to operational challenges. Self-motivated, results-oriented, and capable of working independently. Strong communication and stakeholder management skills. Excellent organizational and time-management capabilities. Ability to perform effectively in a fast-paced and quality-driven environment. Ready to take your career to new heights? We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you! Our client is looking for a skilled individual to fill the role of Team Manager . Apply now and see how you can be the perfect fit for this exclusive position! #InTalentAsia #CareerOpportunity #JobVacancy #TeamManager #QualityAssurance #QualityControl #OperationsManagement #PeopleLeadership #PerformanceManagement #BusinessProcessOutsourcing #ElevateYourCareer