Enterprise Support Agent

Requirements: Qualifications: BS Computer Sciences/Information Technology. Technical Expertise: Strong technical expertise in desktop support, Office 365, networking, and data backup, with effective problem-solving and communication skills to manage help desk systems and support SAP applications . Experience: 2-3 Years. Responsibilities: Provide technical support for servers, desktops, printers, and communication platforms to ensure smooth operations. Set up IT hardware for new employees, lead the induction process, and manage proper asset handover. Support and manage cloud services, including Office 365, OneDrive, and related applications. Monitor and resolve user tickets via the help desk system, ensuring adherence to defined SLAs. Maintain accurate IT asset records and track the receipt, allocation, and transfer of equipment. Ensure implementation and regular testing of data backup and recovery procedures as per policy. Ensure all software on user systems is regularly updated and meets security and compliance requirements. Support SAP applications across modules and coordinate effectively with business users. Process IT-related invoices and coordinate with relevant stakeholders as needed. Comply with IT policies and procedures while providing reliable support and adapting to new technologies. Location: - Karachi.