Technical Support Engineer

WE ARE HIRING: Technical Support Engineer Location: Colombo, Sri Lanka / Remote Employment Type: Full-time Industry: Information Technology / Cloud & Cyber Security Role Overview We are seeking a highly skilled and solutions-oriented Technical Support Engineer to support cloud infrastructure, cybersecurity, and enterprise IT systems within a fast-growing global technology environment. The role requires strong expertise in Microsoft 365 administration, cloud platforms (Azure & AWS), cybersecurity best practices, and advanced system administration. You will provide technical leadership, resolve escalated issues, and ensure secure, reliable IT operations across client environments. Key Responsibilities Cloud & Security Management Analyze, design, and implement cybersecurity and information security solutions. Conduct in-depth security reviews of cloud services and SaaS platforms. Support, monitor, and patch cloud infrastructure and supporting software. Ensure compliance with industry security best practices and automation standards. Microsoft 365 & Systems Administration Manage Microsoft 365 administration and deployments. Configure O365 compliance portals and security policies. Troubleshoot operating systems and third-party application issues. Monitor system configurations, maintain data integrity, and perform backups. Incident & Vulnerability Management Conduct incident prevention, detection, containment, eradication, and recovery. Develop vulnerability management metrics and report findings to senior leadership. Resolve technical issues escalated by Level 1 support teams. Qualifications & Experience Strong expertise in Microsoft 365 Administration (MS-900 certification preferred). Proven experience supporting large cloud-based systems. Deep knowledge of Azure and AWS cloud infrastructure. Solid experience in Cloud Security and Compliance. Knowledge in Networking and Firewalls. Experience in support desk management and direct end-user engagement. Strong understanding of system administration and enterprise IT environments. Microsoft 365 certification series is an added advantage. Understanding of Software Development Life Cycle (SDLC) is a plus. Ready to advance your technology career? We Are InTalent Asia , a leading recruitment and talent solutions partner in Sri Lanka, connecting skilled IT professionals with high-impact global opportunities. We are currently seeking a technically strong and security-driven Technical Support Engineer to join a dynamic and innovation-focused technology environment. At InTalent Asia, we dont just match candidates with jobs — we help build long-term career success. Apply now and let InTalent Asia connect you to your next professional milestone. #InTalentAsia #TechnicalSupportEngineer #CloudJobs #CyberSecurityCareers #ITJobs #HiringNow