Network Support Engineer

Join my client, a global telecommunications provider, as part of the Network Support team. You'll utilize your expertise to provide exceptional technical assistance, ensuring seamless operations and empowering our clients around the clock. As a Network Support Engineer , you'll be primarily responsible for identifying and resolving system and network faults and outages, ensuring a smooth experience for customers around the clock. This is a shift opportunity so you can flex your working hours around your personal life. Key Responsibilities: Youll work as a team to perform round-the-clock front line duties, investigating network and customer circuit alarms, providing support for maintenance and fault diagnostics. Youll conduct network fault finding tests, ensuring service assurance and restoration for cable system networks. When they arise youll help resolve network problems, maintaining records of remedy actions and carry out routine jobs as per procedures To ensure system readiness youll conduct circuit acceptance tests, and complying with the firms information security and privacy policies. Requirements: High diploma or degree in Electronic/Information Technology Engineering, or a higher certificate in Electronic/Electrical Engineering Candidates with 5 subjects pass in HKCEE or 5 subjects pass in HKDSE including English, with experience in IT desk support, are welcome to apply Fresh graduates whove graduated in IT/electrical engineering are welcome to apply. 1+ years experience in IT customer services. Good knowledge of Datacom equipment and telecom services is required. Proficiency in Putonghua is advantageous. The benefits: Decent annual leave, private medical coverage and pension Shift duty options to flex to your personal life Part of a team of young, likeminded individuals