Senior Delivery Manager

Ciklum is looking for a Senior Delivery Manager to join our team full-time in Pakistan. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live. About the role: As a Senior Delivery Manager, become a part of a cross-functional development team engineering experiences of tomorrow. Responsibilities: Facilitate all core Scrum events (Planning, Daily Stand-ups, Reviews, Retrospectives) Clear team dependencies and coach the team to resolve blockers independently Partner with BAs, Solution Architects, and Tech Leads to streamline project delivery Build trust and manage expectations across a wide range of stakeholders Create and maintain progress dashboards and key performance metrics Set clear priorities, set team expectations, and drive continuous process improvements Support the team in keeping the backlog refined and prioritized Maintain a productive, positive working environment under high-pressure conditions Manage team onboarding and offboarding as project needs shift Responsibilities (good to have - but not project specific) Build effective working relationships with client counterparts to support project execution and day-to-day coordination Define and manage project scope, deliverables, timelines, and resources Estimate, plan, and adjust project activities from initiation through completion, ensuring milestones are met Track and report project progress, risks, and financials to internal stakeholders and clients using established tools and processes Proactively identify and escalate risks or blockers, collaborating with relevant stakeholders to develop solutions Coordinate team ramp-up and onboarding, ensuring alignment with recruitment and delivery setup Apply and maintain delivery best practices in tools, processes, and communication flows Requirements: 4+ years of experience in IT project delivery, coordination, or team management Experience managing or coordinating teams 20+ FTEs Exposure to scope control, scheduling, and team coordination Solid understanding of Scrum, Kanban, and general Agile delivery lifecycles Working knowledge of software development lifecycle and ability to monitor delivery progress (e.g. Scrum burndown chart, Gantt diagram) Agile Tools: Azure DevOps (preferably) proficiency for tracking and backlog management Reporting: Hands-on experience creating project dashboards and delivery metrics Technical Aptitude: Technical background or equivalent experience working alongside dev teams Communication: Strong explanation skills and ability to communicate with technical (mostly) and non-technical stakeholders effectively Conflict resolution: Proven ability to resolve team conflicts Execution: Excellent prioritization and multitasking abilities in high-pressure environments Resilience: High stress resistance and composure under demanding conditions Working knowledge of team ramp-up, resourcing plans, and staffing Familiarity with contract types (SOW, MSA) and how they affect delivery terms Basic financial literacy, including gross margin, rate cards, headcount allocation, and budget forecasting Experience with AzDO or experience in advanced setup of any task tracking tool for the project SAFe certification or experience with it What’s in it for you? Care: your mental and physical health is our priority. We offer competitive benefits package that includes but is not limited to comprehensive medical coverage, life-insurance, gym membership, fuel, internet and mobile allowances and provident fund Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certifications Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally Flexibility: Own your schedule – you are the one to decide when to start your working day. Just don’t miss your regular team stand-up Opportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfill your potential Global impact: work on large-scale projects that redefine industries with international and fast-growing clients Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events About us: At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress. With over 14 years of presence in Islamabad, our Pakistan team is a trusted force in redefining industries. We value every voice and invite experienced professionals to help shape tomorrow’s digital experiences. Explore, empower, engineer with Ciklum! Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum. #LI-SH2